CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!  Send us an email at info@ohturquoise.com

REFUND & SHIPPING POLICY
ORDER PROCESSING, DELIVERY AND SHIPPING & HANDLING CHARGES (U.S. ORDERS INCLUDING P.O. BOX, A.P.O/F.P.O, AND U.S. TERRITORIES)

Returns

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

 

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (usually determined by your credit card processing service).

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ohturquoise.com and send your item to: 225 Johnson Rd. Suite #35J Forest Park GA United States 30297.

 

Shipping

Our products are shipped within 2-3 Days using the following carriers: USPS and FedEx. To return your product, you should mail your product to: 225 Johnson Rd. Suite #35J, Forest Park GA United States 30297. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

All orders are processed and shipped on business days only,  Monday through Friday, excluding major holidays.

Orders placed on Saturday and Sunday will be processed on the next business day.

 

ANY ORDER TOTAL    

 

STANDARD                                         PRIORITY MAIL EXPRESS             FEDEX PRIORITY OVERNIGHT

3-5 BUSINESS DAYS                         1-2 BUSINESS DAYS                      1-2 BUSINESS DAYS

FREE                                                    $19.00                                                $47.00

 

 

-Standard orders: Free standard shipping on all US orders.

 

-Standard Orders will be processed the same day if your order is received by 1:00 pm EST. Orders received after 1:00 pm EST will be processed on the next business day.

 

-2nd Day orders: $19.00 Flat rate shipping for second day shipping. Orders will be processed the same day the order is placed if your order is received by 1:00 pm EST. Orders received after 1:00 pm EST will be processed on the next business day. 2nd Day orders may require a signature upon delivery.

 

-Overnight orders: $47.00 Flat rate shipping for overnight shipping. Orders will be processed the same day the order is placed if your order is received by 1:00 pm EST. Orders received after 1:00 pm EST will be processed on the next business day. Overnight orders may require a signature upon delivery.

 

 

SHIPMENTS TO APO / FPO

We currently ship to the following APO / FPO locations:

 

AA - Armed Forces Americas
AE - Armed Forces Europe
AP - Armed Forces Pacific

 

We currently ship to the following U.S. Territories:

GU - Guam
MP - Northern Mariana Islands
VI - Virgin Islands
FM - Federated States Of Micronesia
MH - Marshall Islands
PW - Palau
AS - American Samoa
PR - Puerto Rico

 

Most items may be shipped to Alaska, Hawaii and the U.S. Territories, but some restrictions may apply. 

 

SHIPMENTS TO INTERNATIONAL ADDRESSES

                                  

PRIORITY MAIL INTERNATIONAL          PRIORITY MAIL EXPRESS INTERNATIONAL          GLOBAL EXPRESS

6-10 BUSINESS DAYS                               3-5 Business Days                                                      1-3 Business Days

$29.00                                                         $60.25                                                                           $140.15

 

All International Orders will be processed the same day if your order is received by 1:00 pm EST. Orders received after 1:00 pm EST will be processed on the next business day.

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© 2020 Turquoise Productions, LLC