CUSTOMER CARE

 

Have any questions or concerns ? We’re always ready to help!  Send us an email at info@ohturquoise.com

CONTACT US 

678-301-8799

 

INFO@OHTURQUOISE.COM

 

225 JOHNSON RD. SUITE 35J

FOREST PARK, GA 30297

FAQ

How do I track my order?
 

We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. Simply use the tracking number provided to track your package online. Please note: estimated delivery dates apply to in-stock items only. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and are subject to change.

 

 

 

What are your delivery options?
 

We Provide Three Delivery Options:

-Standard orders: Free standard shipping on all US orders. Orders will be processed in 1-3 business days if your order is received by 1:00 pm EST. Orders received after 1:00 pm EST will be processed on the next business day.

 

2nd Day orders: $5.00 Flat rate shipping for second day shipping. Orders will be processed the same day the order is placed if your order is received by 1:00 pm EST. Orders received after 1:00 pm EST will be processed on the next business day. 2nd Day orders may require a signature upon delivery.

 

-Overnight orders: $10.00 Flat rate shipping for overnight shipping. Orders will be processed the same day the order is placed if your order is received by 1:00 pm EST. Orders received after 1:00 pm EST will be processed on the next business day. Overnight orders may require a signature upon delivery.

 

 

 

I ordered/received the wrong product. Can I return it?
 

If your online order is not as expected, please contact us at info@ohturquoise.com for assistance.

How long does it take for me to get a refund?
 

It may take 4-5 business days for your return to reach the Oh Turquoise Fulfillment Centers. Once it is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.

 

 

 

Do you provide International delivery?
 

We Only Ship to the following International Locations:

 

 

We currently ship to the following APO / FPO locations:

AA - Armed Forces Americas

AE - Armed Forces Europe

AP - Armed Forces Pacific

We currently ship to the following U.S. Territories:

 

GU - Guam

MP - Northern Mariana Islands

VI - Virgin Islands

FM - Federated States Of Micronesia

MH - Marshall Islands

PW - Palau

AS - American Samoa

PR - Puerto Rico

 

 

 

 

 

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